Your Privacy Matters to Us
How we collect, use, and protect your personal information
Introduction to Our Policy
At Aquenorbilovexo, respecting your privacy and personal data is a core principle. This policy explains what information we collect, how we use it, and your rights under South African law.
We adhere to the Protection of Personal Information Act (POPIA) and process personal information lawfully, transparently, and securely in every client interaction.
What Information We Collect
We collect data you provide, such as contact details and service preferences, as well as information gathered automatically through our site or communications.
Information You Provide Directly
- • Your name and surname for contact
- • Physical or email addresses shared
- • Phone numbers given for call-backs
- • Service requests and related notes
- • Any feedback or survey responses
Data Collected Automatically
- • IP address and browser details
- • Device and operating system type
- • Visitor frequency and page usage
- • Site preference choices and cookies
- • Session durations and usage metrics
How We Use Your Data
Your information is used to deliver services, communicate updates, improve our site, and support your garden needs efficiently.
- • Respond to enquiries and service requests
- • Schedule and deliver requested services
- • Improve customer support processes
- • Personalise communications as needed
- • Enhance website functionality
- • Monitor compliance with applicable laws
- • Document client interactions securely
Data security: We apply strict organisational and technical measures to keep your personal information safe and prevent unauthorised access or misuse at all times.
Who Has Access to Your Data
Your data is accessed only by authorised staff, trusted service providers, or when legally required under South African law.
Service Provider Relationships
We ensure all contractors and service partners uphold privacy standards and do not share data beyond agreed purposes.
Legal and Regulatory Requirements
We comply with requests if required by courts, regulators, or legal authorities under South African legislation.
Statistics and Analytics
We may use non-identifiable data for analytical purposes, ensuring your identity remains confidential.
Your Privacy Rights
You may request access, updates, or removal of your personal data as outlined by POPIA, subject to certain conditions and legal requirements.
- • Right to request copies of information held
- • Right to correct any inaccurate details
- • Right to request removal of your information
- • Right to request data transfer to you
- • Right to object to communications
- • Right to limit processing in certain cases
To exercise your rights, contact us using the details provided below for prompt, confidential assistance.
How We Protect Data
We use logical security, encryption, and physical safeguards to minimise data risks and protect your privacy as a client.
Technical Safeguards
- • Secure site encryption (HTTPS protocol)
- • Regular security software updates
- • Routine vulnerability assessments
- • Data access logging and monitoring
Organisational Safeguards
- • Restricted access by role and need
- • Staff privacy training and awareness
- • Clear incident response processes
- • Supplier vetting for compliance
How Long We Keep Data
We retain your information only as long as is necessary for service delivery, legal, or regulatory purposes.
- • Kept while your client account is active
- • Insights for ongoing service improvements
- • Stored as needed for support follow-up
- • Handled in line with financial regulations
- • Kept for only as long as consented
All data is deleted or anonymised once it is no longer needed or on valid request.
Transfers Outside South Africa
Data sharing beyond South Africa is limited, with added safeguards for privacy and POPIA compliance.
- • Supplier contracts with data protection clauses
- • Use of secure, encrypted transfer methods
- • Periodic international privacy reviews
- • Client notification if international transfers occur
Cookies and Tracking
We use cookies for website performance, security, and to remember your preferences; see our Cookie Policy for details.
Types of Cookies Used
- • Required for basic website operation
- • Help monitor and enhance site speed
- • Remember your preferences and choices
- • Enable specific site features and functions
You can manage cookie settings at any time through your browser or our Cookie Policy page.
Policy Changes and Updates
This privacy policy is reviewed periodically. Significant updates will be clearly communicated on our website.
- • On this policy page after changes
- • Via your registered email as appropriate
- • Within service update newsletters
- • On relevant digital platforms we use
Check this page regularly for the latest information.
How to Contact Us
For enquiries or privacy requests, use the contact details below.
Aquenorbilovexo
377 Rivonia Boulevard, Rivonia, Johannesburg 2128 South Africa
Phone: +27(43)0414611
Policy last updated December 26, 2025
Policy effective from December 26, 2025